Customer Service Center
Support your customers and become their star
Support your customers and become their star
You can tightly control what happens in the BM (Business Manager).
Salesforce Commerce Cloud (SFCC) provides multiple environments for testing and development, such as SIG, PIG, Sandboxes, CI, Development, and Staging. While these environments are essential for building and validating features, failing to protect them properly can introduce serious security and SEO risks for an organization. For example, if test site content is indexed by search engines, test data may appear higher in search results than live production content. This can create confusion for customers and stakeholders and lead to inaccurate or misleading information being publicly accessible.
Search Indexing in Salesforce Commerce Cloud plays a critical role in delivering fast, accurate, and relevant search results on an eCommerce storefront. By indexing products, content, and related assets, SFCC avoids frequent database queries and improves site performance. This article explains the importance of search indexing, how it works, configuration options in Business Manager, role and permission considerations, production and staging best practices, and common troubleshooting scenarios.
eCommerce platforms have become an integral part of our lives in recent times. In the past, people tend to go shopping at stores and interact with sellers in person.
A comprehensive guide to understanding and managing sequence numbers in Salesforce Commerce Cloud for robust order and data management.
Learn how to track and manage your Salesforce Commerce Cloud (SFCC) PODs using the Trust Status page. This guide covers finding POD IDs, monitoring instance status, and navigating recent platform changes for smooth B2C Commerce Cloud operations.
Learn about the Business Manager in Salesforce Commerce Cloud (SFCC), the admin panel where you can manage sites, roles, orders, and much more.
You would need all these teams to roll out your site and maintain it indefinitely without worry.
Learn about Salesforce Commerce Cloud (formerly Demandware), a SaaS eCommerce platform that enables merchants to build, manage, and optimize online storefronts for B2B and B2C businesses.
Setting up a storefront hostname in Salesforce Commerce Cloud is a critical step before launching a site to production. This article explains hostname aliases, DNS configuration using CNAME or IP address, instance-specific alias settings, Demandware.net origin shielding, JSON validation, and how to configure custom domains for sandbox environments to ensure accessibility, security, and SEO readiness.
Master the essentials of SFCC timezone management to ensure accurate order processing, efficient job scheduling, and seamless cross-border operations. Essential reading for SFCC developers and business managers.