Customer Service Center
Support your customers and become their star
Support your customers and become their star
You can tightly control what happens in the BM (Business Manager).
Search Indexing in Salesforce Commerce Cloud plays a critical role in delivering fast, accurate, and relevant search results on an eCommerce storefront. By indexing products, content, and related assets, SFCC avoids frequent database queries and improves site performance. This article explains the importance of search indexing, how it works, configuration options in Business Manager, role and permission considerations, production and staging best practices, and common troubleshooting scenarios.
Learn how to track and manage your Salesforce Commerce Cloud (SFCC) PODs using the Trust Status page. This guide covers finding POD IDs, monitoring instance status, and navigating recent platform changes for smooth B2C Commerce Cloud operations.
Learn about the Business Manager in Salesforce Commerce Cloud (SFCC), the admin panel where you can manage sites, roles, orders, and much more.
Setting up a storefront hostname in Salesforce Commerce Cloud is a critical step before launching a site to production. This article explains hostname aliases, DNS configuration using CNAME or IP address, instance-specific alias settings, Demandware.net origin shielding, JSON validation, and how to configure custom domains for sandbox environments to ensure accessibility, security, and SEO readiness.