Table of Contents

• Introduction
• Administrator Panel
• User Panel
• Roles
• Manage Sites
• Replication
• Network Access
• Favorites
• Customize
• Useful Links
• Conclusion

Introduction

Inside the admin panel of Salesforce Commerce Cloud, all the magic happens. Learn the definition and purpose of the Business Manager.

Each platform has two main interfaces:

1. Administrator panel
2. User panel

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Administrator Panel

Also called the admin panel, it is limited to the people in the company who need to control the application. The panel contains many actionable sections for management. Access can be granted to one or multiple people based on their roles in the company.

In Salesforce Commerce Cloud, the administrator panel is called Business Manager.

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User Panel

This is an end-user-facing interface where customers interact with your site: browse products, add items to the cart, and checkout. Users have login and registration interfaces to store settings and access historical order data.

In Salesforce Commerce Cloud, the user panel is called Storefront.

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Roles

In an organization, team members may work on different levels to handle your business. Through Business Manager, you can assign access levels to roles. This ensures users can only access modules relevant to their work, preventing accidental or unauthorized changes.

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Manage Sites

Business Manager allows you to manage multiple sites on your server:

• Create new sites
• Configure and modify code
• Manage customers, orders, products, and payment gateways
• Enable or disable sites
• Handle caching, content, marketing promotions, campaigns, taxes, reporting, timezone, and domain alias

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Replication

Once a site is configured on the Staging instance, you can publish it using the Replication module in Business Manager.

• Easily replicate code and data
• Revert the last replication if needed

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Network Access

Business Manager access can be restricted to specific IP addresses or ranges along with roles and permissions. This enhances security and prevents unauthorized access.

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Favorites

For frequently used modules, the Favorites feature provides quick access links directly on your dashboard for efficiency.

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Customize

Business Manager can be tailored to your requirements and integrations:

• Add menu items, menu actions, dialog actions, and forms
• Define sequences, auto-failure, and retention periods for Orders and Customers

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Useful Links

• Get Started with Commerce Cloud Business Manager

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Conclusion

Business Manager is a crucial part of setting up and managing your SFCC storefront. Key activities managed via BM include:

• Taxation
• Customer management
• Order management
• Promotions and campaigns
• Search preferences and SEO
• Site creation and deletion
• Data replication

All these activities require access to the Business Manager.